Need Help? — FAQs & How It Works

🛍️ How Does Sana4Print Work?

1. Browse & Choose Your Favorite Design

Explore our diverse collection of custom designs and products — from t-shirts and mugs to more. Pick your favorite and select the size or style that fits you best.

2. We Process Your Order

After you choose your product, customize the design (if applicable), and place a deposit payment, we begin processing your order.

It is then sent to our trusted print-on-demand partner, Printful, who prints the item especially for you.

✂️ Every product is made to order, helping reduce waste and ensure high-quality results.

3. Production Time

Please allow 2–5 business days for your order to be processed and fulfilled. During this time, your product is printed, packed, and prepared for shipping.

4. Shipping & Delivery

4. Shipping & Delivery

After fulfillment, your order is shipped directly to your address. Shipping times vary by region:

UAE & Saudi Arabia:7–12 business days
USA 3–5 business days
Europe & Canada: 5–10 business days
Rest of the World:10–20 business days

📦 You’ll receive a tracking link once your order ships.

5. Receive & Share

Enjoy your custom-made product! We'd love to see your experience — tag us or share your feedback on social media.

General

Do I need to create an account to place an order?

No, creating an account is optional. You can check out as a guest without registering

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. Choose the option that works best for you during checkout.

What are the benefits of creating an account?

Creating an account allows you to track your orders easily, view your order history, and save your shipping details for faster checkout in the future.

Products & Designs

Can I customize the design before ordering?

Yes! You can personalize the design by adding text, changing colors, or modifying elements before placing your order.

What types of clothing or products can be printed on?

We offer printing on a variety of items, including baby clothes, T-shirts, hoodies, tote bags, mugs, and more. Available options will be shown in the product selection process.

Can I request a custom design that is not available in the store?

Absolutely! If you have a unique design idea, feel free to contact us, and we’ll work with you to create a custom product.

Returns & Exchanges

Can I exchange the product if I don't like it?

Since each product is custom-printed, we do not offer exchanges for personal preference. However, if there is an issue with your order, please contact us.

What should I do if I receive a defective or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We'll be happy to assist you with a replacement or refund. Please note that since all items are made to order, we do not accept returns for reasons unrelated to product defects.

Can I return a product and get a refund?

We only accept returns for defective or incorrect items. If eligible, we will offer a replacement or refund

Contact & Support

How can I reach out for support or inquiries?

You can contact us anytime via email at contact@sana4print.com or reach out directly on WhatsApp. We're always happy to help!